Contact us

One email address reaches the people who build Saleva. There is no call centre and no ticket system, which means replies are personal but not instant.

What to include

A reply is much faster when the first message already has the details. Please tell us:

• Your shop name, and the shop code if your problem involves syncing or your online shop page.
• What you expected to happen, and what happened instead.
• The screen you were on, and a screenshot if you can take one.
• Your phone model and the app version, which is shown at the bottom of the app's side menu.

If something went wrong with syncing, the app can send us its own sync log: open Settings → Multi-device sync → Send log to support. That log contains what synced and when, not your sales figures or customer details.

Before you write

These come up most often and are answered already:

• Support page — setup, backup and restore, staff accounts, the online shop page, printing.
• Deleting your data — you can do this yourself from the app, without asking us.
• Blog — how to actually run stock, billing and customer credit day to day.
• Privacy policy — what stays on your phone and what does not.

Reporting a problem with a shop's page

Every public shop page has a Report this page link at the bottom. Use that rather than email: it tells us which shop you mean. We look at reports of pages that are misleading, offensive, or selling something they should not be.

Press, partnerships and bulk use

Write to the same address with "press" or "partnership" at the start of the subject line. If you run several branches or a trade association and want to talk about a larger deployment, tell us how many shops and which country, and we will answer honestly about whether Saleva fits.

How long replies take

We read every message. We cannot promise a response time, and we do not want to publish one we might not meet. Most straightforward questions get an answer within a few days. Anything involving a bug may take longer, because the answer usually arrives with a fix.