A simple system for a small shop that takes orders in advance with a deposit: when to ask for one and how much, a two-copy order slip, keeping deposits out of the day's sales, a daily look at the order book, and fixed rules for changes, cancellations and orders nobody collects.
How a small shop can run home delivery without losing orders, cash or customers: a fixed area and timetable, an order slip that travels with the bag, a run sheet for each rider, collecting payment at the door and settling up with the rider every evening.
How a small shop can handle returns and exchanges without arguments or losses: what to accept, the time limit, how to record a return so stock and cash stay right, and what to do with the goods that come back.
How a small shop can take orders on WhatsApp properly: setting up the business account, sharing a product list, confirming orders and payments, delivery, customer privacy, and messaging that customers welcome rather than mute.
Credit is a service your shop sells. Here is how to record it, set sensible limits, ask for payment without friction, and know at a glance what you are owed.
Saleva